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Trouble signing in

If you are still having trouble signing in, there are a number of variables that can cause problems with signing in to your account.  Here are some troubleshooting steps you can try:

If you are using your computer to access multiple Point2 accounts or your computer is shared, old sign in credentials for another account may be stored in the browser's memory and you will need to clear out your browsers Cache and Cookie files.  

For Internet Explorer: 

  • Close all Internet Explorer windows except for one
  • Click the gear icon in the top right to open the Settings menu
  • Select Safety and then click Delete Browsing History (or press Ctrl+Shift+Delete)
  • Uncheck: Preserve Favorites Website data
  • Check: Temporary Internet Files, Cookies and website data and History
  • Click Delete
  • Close all open browser windows
  • Open a new Internet Explorer browser window, go to www.point2.com and click Sign In to try signing in again

For Google Chrome:

  • In the right corner of Chrome, click the Settings icon
  • Select More Tools and click Clear browsing data (or press Ctrl+Shift+Delete)
  • Set Obliterate the following items from: the beginning of time
  • Check Browsing history, Download history, Cookies and other site and plugin data and Cached images and files
  • Click Clear browsing data
  • Go to www.point2.com and click Sign In to try signing in again

For Firefox:

  • Click the Settings icon
  • Click History
  • Click Clear Recent History (or press Ctrl+Shift+Delete)
  • Check Browsing & Download History, Cookies and Cache
  • Click Clear Now
  • Go to www.point2.com and click Sign In to try signing in again

If you are still unable to sign into your account, here are some things you may need to check:

  1.  Firewalls - Please check that your firewall settings aren't causing the issue.
  2.  Routers - Try signing in directly from your internet connection, not your network connection.
  3.  Spyware/Adware - Both www.trend.com and www.lavasoft.com have reputable spyware checking programs.
  4.  Antivirus programs - You may have to adjust the settings to allow access to your account.
  5.  Norton 360 -  You may have to adjust the settings to allow access to your account.
  6.  Saving the login page as a favorite -  Accessing your account through a saved favorite might not work.  Try accessing the login page directly by going to www.point2.com and clicking Sign in
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