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Troubleshoot if listings aren't sharing to Facebook or Cannot Connect

If you are having issues sharing listings to your Facebook business page, please follow the troubleshooting steps below to disconnect and reconnect your Facebook account from your Point2 account. This often resolves issues that arise.

  • Sign in to your Point2 account at www.point2.com
  • Click the Settings gear icon in the top right corner
  • Click Edit Profile
  • Click the Social Media Accounts tab
  • Click Disconnect Facebook button (note if you do not have this option, contact Customer Care)

  • Now log into your Facebook Account
  • Click the Down Arrow drop down in the top right
  • Click Settings at the bottom of the drop down

 

  • Select Apps 

  • Find the Point2 app and click the X to remove it (appears when you hover over with your mouse)

You will also need to remove the app from the business page in Facebook. Follow these instructions:

  • Go to your business page in Facebook
  • Click Settings near the top of the page (to the left of Help)

  • Select Apps
  • Find the Point2 app and click the X to remove it

Once the Point2 app is completely removed from Facebook you can then reconnect it. Follow the instructions below to reconnect it in your Point2 account:

  • Sign into your Point2 account at www.point2.com
  • Click the Settings gear icon in the top right
  • Click Edit Profile
  • Click the Social Media Accounts tab
  • Click Connect with Facebook

  • If you are already signed into your Facebook account you will see a message asking to allow Point2 permission to access your Facebook information. Click Okay.
  • If you are not signed into your Facebook account you will be prompted to login first and then allow access from Point2Please Note: If you do not allow full access you will be unable to share the listings. Your page will refresh to the Edit Profile tab and will show you are connected
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